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Wednesday, June 17, 2009

Green Shoots? Not So Fast...

Indicia:

  • Is This Bull Cyclical or Secular in the WSJ, which contains the following observations as well as the following chart:

    • Many investors are now calling the rebound in stocks since early March the start of a new bull market. But it could be only a temporary respite from a longer-term bear market dating back to the beginning of this decade.[...]

      Historical data and the still struggling economy seem to point to the latter case, called a cyclical bull market in a secular bear market.

    • In late 2001, Ned Davis Research, a market analysis and money-management firm, raised the idea that stocks had entered a secular bear market, a long period of flat or declining stocks. That idea gained traction last autumn as stocks fell below levels of a decade ago [and the firm now] considers this the fourth secular bear market since 1900. The last one, from 1966 to 1982, ended when the Federal Reserve moved to aggressively crush inflation.

      Ned Davis Chart

      These "secular" cycles run for long periods; secular bull markets have lasted from six to 24 years and bear markets 13 to 16 years.

      [They also say] the rise in stocks since March 9 qualifies as a bull market, but [not] as marking a transition into a new secular rally. That is in part because, according to the firm's calculations, market valuations didn't fall far enough during the sell-off.

      [Based on Ned Davis' calculations], the S&P fell to a P/E of roughly 12 in early March and is now just shy of 16, which compares to a 40-year median of 16.5.

      "You compare that to the 1970s where we got down to P/Es below 10 and stayed there until 1982," says Tim Hayes, chief investment strategist at Ned Davis. The current secular bear market, he says, "is mature but it can go on for another several years." [...]  For now, at least, those who think this is the beginning of a long-lasting bull market are few and far between.

      BullBear

  • The ever-verbal Paul Krugman (I refrain from characterizing him further, even though he's a Nobel Prize winner from the Princeton economics department, which alone should put me in the blindly celebratory camp), wrote in today's Times under the heading Stay the Course, that it's far too soon to declare victory over the economic downturn and that those who believe "the economy is already turning around" "should be ignored" because at best the recovery policies "have pulled us a few inches back from the edge of the abyss."  He believes we're at profound risk of falling into the notorious "liquidity trap"--think Japan in the 1990's.  ("Liquidity Trap 101:"  When a country's nominal interest rate has been lowered to or nearly to zero without resulting in appreciable stimulus.  Since interest rates cannot go into negative territory, monetary policy is thus exhausted and a deflationary mindset can set in.  It ain't pretty.)

  • Far more impressively, Wharton Business School (Are Happy Days Here Again?) says, among other things:

    • Several Wharton experts express fairly pessimistic views about the recovery -- predicting that positive growth may not be here yet, and that even when it does arrive, it will probably take several years for employment rates to return to so-called normal levels. Even if the U.S. gross domestic product turns positive by the end of 2009, they note, the American economy will remain close to the bottom of the large trough that began in late 2007, with a long way to climb for jobs, home prices and other key economic indicators just to get back to where they were.

      "Many of the underlying problems remain -- and we still haven't seen the worst in terms of consumer problems."  It gets worse:

      • 12% of US homeowners are behind on their mortgages or in foreclosure
      • Consumer credit card debt may be the next shoe to drop
      • Commercial real estate hasn't even begun to come out of its swoon
      • The country as a whole is over-store'd and over-mall'd
      • Wharton finance professors tend to believe more banks need to fail.  In this regard, it's interesting that the "stress test" assumed under the worst case that unemployment would hit 8.9% this year.  Of course, it's already at 9.4% and (for my money) headed to double digits.
      • "Structural" joblessness may linger even when some leading indicators turn positive.  According to the BLS, 27% of the country's 12.5-million unemployed have been jobless for more than six months.  If sectors such as manufacturing, including the 800-pound gorilla in that sector, autos, don't recover to where they were, "many people in their late forties and early fifties may never get jobs again."
      • Consumer savings rates are now at 4.2% vs  0.9% in 2004 through 2007. 

  • Then we have the enormous question of whether interest rates will rise as investors (see:  China) decide that spiralling federal deficits as far as the eye can see demand higher returns.  Higher interest rates are of course the worst of all possible worlds at the moment:  Cyclically reinforcing higher deficits at the same time they tamp down what private sector investment may be left.  US Treasuries yields are currently at a six-month high (the 30-year bond is above 4.5% whereas as recently as January it was at 2.5%--an 80% rise).

  • Finally, permit me to add my own favorite risk:  That we are embracing "too big to fail," and that we will adopt such a super-precautionary regulatory structure that we will end up getting neither "destruction" nor "creativity" in our financial system. If we go down that politically tempting and incumbent-friendly path, we will delay our recovery by untold years and its vigor by the stunting or loss of unknowable innovations.

And yet.

As I talk to senior law firm leaders domestically and abroad--I am chastened to report--one of the most widespread sentiments I hear is, "We're coming out of the woods.  Aren't we?  Aren't we??"

To be sure, I understand the strong, almost desperate, desire to hope that a return to the good old days is just around the corner.  Life was simple; life was good. 

Yet the more I see first- and second-hand of organizations in distress, the more pivotal I believe is the power of collective denial.

Do we need to fundamentally re-examine our business model?  Can leverage grow to the sky?  Will clients huff and puff about rate increases but ultimately (and quickly, in fact) submit?  We prefer the easy and familiar answers to these questions, not the clear-eyed and unblinking answers.

Medicine teaches that in the human body pain serves a purpose; it alerts us to something that needs to be attended to. 

Perhaps our world is not so different.  And fundamentally denying the message that pain may indicate the need for some change leads to the antithesis of a cure.  The morphine drip, the third glass of wine, the wishing and hoping for a return to "normal," the espying of "green shoots" while the thunderheads are rising:  None of these is healthy. 

Have I become the anti-optimist, then?  Au contraire.  Few things are more certain in my mind than the long-run demand for sophisticated, bespoke, and yes, costly, legal services:

  • Globalization is not ending, it's accelerating.
  • Worldwide capital flows have not stopped, they're sluicing in new directions.
  • Cross-border projects will grow.
  • Regulatory regimes are not getting simpler, they're getting more complex.
  • And yes, financial innovation will--I promise you--return.

But I'm a worried optimist, and right now the emphasis is on "worried."   I'm worried that we're not doing enough to remodel our firms for the post-Cravath System order.  I'm worried that we will not get serious about re-inventing the seriously broken associate career path model.  I'm worried that we will scurry back to the familiar dominance of the billable hour without thoughtful and heartfelt experimentation with alternative billing.  I'm worried that we will embrace complacency.  I'm worried that we will face the New Normal with a resolute stance of denial.

Joseph Schumpeter taught us that the genius of capitalism is creative destruction.  Too many of us are focused exclusively, paralyzingly, on destruction.  To accelerate the dawn, we need to focus on creativity.

Bernanke

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Court Withdraws Ruling Over Judge's Conflict

Court Withdraws Ruling Over Judge's Conflict

The Washington Supreme Court has withdrawn a landmark ruling in a public records case in response to complaints that the opinion could benefit a separate lawsuit filed by one of the justices who decided the case. The court issued a one-page order withdrawing its earlier ruling and saying that the case will be scheduled for a new round of oral arguments "in due course." Sanders

According to the Seattle Times, Supreme Court Justice Richard B. Sanders (pictured) wrote the majority opinion in a case that capped a 12-year quest by Armen Yousoufian to obtain documents from King County about public funding of Qwest Field. The opinion concluded that $124,000 in fines and $88,000 in attorneys' fees ordered against the county by a lower court were not nearly enough. Sanders said the fines against the county for withholding documents should have approached $100 a day, which could add up to as much as $900,000.

But the county's lawyers complained that Sanders had a conflict of interest... [MORE]

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Cloak-and-Dagger Justice

Cloak-and-Dagger Justice

Humphrey_Bogart2 Perhaps it was a dark and stormy night when Scott W. Stucky was sworn in as a judge of the U.S. Court of Appeals for the Armed Forces. It took place on a rain-slicked pier outside an abandoned warehouse. He wore a trenchcoat and a fedora with its brim turned down. A mysterious woman looked on, dressed all in black. The man who presided stood in a shadow, a diamond ear-stud reflecting a distant light.

Or perhaps not. But as Michael Doyle observes at the blog Suits & Sentences, Stucky is the latest federal judge to write an opinion in the hard-boiled noir style epitomized by authors such as Dashiell Hammett and Raymond Chandler. "There was something odd about the electric razor in the bathroom," the opinion begins. "[She] typically changed clothes in the bathroom and for the past year had felt that she was being watched, a feeling that she attributed to paranoia."

It is a style other judges have attempted, Doyle notes, with mixed results. The most notable judicial stab at noir came last year from Chief Justice John Roberts, in a dissent opposing a denial of writ of certiorari in Pennsylvania v. Dunlap. His dissent begins... [MORE]

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Posted by Robert J. Ambrogi on June 17, 2009


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The One in Which Sonia Sotomayor Reverses Herself


The One in Which Sonia Sotomayor Reverses Herself

This is a tale of two class actions filed in one court, the 2nd U.S. Circuit Court of Appeals. In the first, Judge Sonia Sotomayor wrote the opinion that set a new standard for class certification. In the second, she joined the three-judge panel that expressly disavowed her first decision.

The first case, decided in 2001, was In re Visa Check/Mastermoney Antitrust Litigation. It was an antitrust case that sought certification of a class action on behalf of merchants against Visa and MasterCard. The trial court certified the class under Rule 23 of the Federal Rules of Civil Procedure and the credit card companies appealed.

The main issue on appeal was whether the report of the plaintiffs' expert was sufficient to support class certification. The defendants said the report was flawed and they objected to its use. Writing for the two-judge majority of the three-judge panel, Sotomayor affirmed the certification, holding that the standard of expert testimony for certification of a class is less than on the merits of a case. The testimony should be admitted, she said, as long as it is not "fatally flawed."

The district court correctly noted that its function at the class certification stage was not to determine whether plaintiffs had stated a cause of action or whether they would prevail on the merits, but rather whether they had shown, based on methodology that was not fatally flawed, that the requirements of Rule 23 were met.

Five years later, the 2nd Circuit again faced the question of the correct standard to apply in certifying a class action. This time, it was a securities case... [MORE]

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Posted by Robert J. Ambrogi on June 17


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Rodrigo González Fernández
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e-mail: rogofe47@mi.cl
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Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

CEP THE CHILEAN INFLATION TARGETING EXPERIENCE AND THE CHALLENGES AHEAD

THE CHILEAN INFLATION TARGETING EXPERIENCE AND THE CHALLENGES AHEAD
Vittorio  Corbo (Presenter)
Otros Documentos: 5 June 2009

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Presentation at a Conference "Ten Years of Inflation Targeting in Poland Compare with the Experience of other Countries", Organized by the National Bank of Poland, June 5-6, 2009.
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vcorbo_Poland_Conference-eng.pdf
Presentación en inglés realizada en el seminario
Other publications of the author
Vittorio  Corbo


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Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

Thursday, June 11, 2009

Spence: I Am Famous Because I Am Selfish

Spence: I Am Famous Because I Am Selfish

Gerry Spence is nothing if not interesting -- other than sometimes too enamored of himself. We can deduce that much simply from his preference for suit coats made of fringed buckskin. But the latest blog post from this Wyoming trial lawyer is more interesting than most, if only for its ability to suggest so much about the man in so few words. I can't decide whether its title, "Next Post," is a mistake or a cryptic message, but here is the text of the post, in its entirety:

Some folks ask how did I become so well known, or "famous." That is mostly a matter of luck. I took cases that I thought were important, that turned me on. I was selfish. I wanted to satisfy my own needs, namely, to engage in something meaningful. I wanted to help, but that is because I needed to help, and in the end, that is taking care of one's self. Being selfish for the right reasons is the trick. I have not always been successful there.

Cases "that turned me on." We know what he means, but there is something about how he says it... [MORE]

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Posted by Robert J. Ambrogi on June 11, 2009 at 11:35 AM | Permalink | Comments (0)

Your Fiancée Can Get You Fired

Your employer cannot fire you because you pursue your rights under Title VII. That is unlawful retaliation. But can you get fired because someone close to you -- to wit, your fiancée -- filed a Title VII claim? That is the unique issue decided this week by the 6th U.S. Circuit Court of Appeals in Thompson v. North American Stainless.

The short answer, as decided by the court, is that Title VII does not protect the person who did not directly engage in protected activity. But as Ross Runkel recounts at LawMemo Employment Law Blog, it took a panel of 16 circuit judges to come up with that short answer, and they split 10 to 6, with three different dissenting opinions filed.

The plaintiff, Eric Thompson, claimed he was fired in retaliation for his fiancée's discrimination charge. Thompson met the woman, Miriam Regalado, at work in 2000. In 2002, Regalado filed a charge with the EEOC alleging that she was discriminated against because of her gender. Three weeks after the employer received notice of the charge, it fired Thompson.

The issue for the 6th Circuit was whether Title VII created a cause of action for third-party retaliation. Runkel explains how the court came down... [MORE]

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Posted by Robert J. Ambrogi on June 11, 2009 at 12:09 PM | Permalink | Comments (0)

Minow Named Dean of Harvard Law

Minow Harvard Law School announced today that it has named Martha Minow as dean to replace Elena Kagan, who left to join the Obama administration as solicitor general.

A member of the Harvard Law faculty since 1981, Minow is described in the announcement as a "distinguished legal scholar with interests that range from international human rights to equality and inequality, from religion and pluralism to managing mass tort litigation, from family law and education law to the privatization of military, schooling, and other governmental activities."

Minow chaired the law school's curricular reform efforts of recent years and was recognized with the School's Sacks-Freund Award for Teaching Excellence in 2005.

She is the author of five books... [MORE]

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Posted by Robert J. Ambrogi on June 11, 2009


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Casting Call for Sotomayor

Casting Call for Sotomayor

Sotomayor cast In the world of theater, to encourage someone to "break a leg" is to wish them good luck. Supporters of Sonia Sotomayor can only hope that proves true in the theater that is the Supreme Court confirmation process, after her stumble Monday at La Guardia airport in New York left her with a broken ankle, crutches and a cast.

Within hours of the mishap, Sotomayor was on her way back to Washington to continue her rounds of meetings with senators in advance of her nomination hearing in July. Given the lofty and solemn post to which she is nominated, she could hardly expect well-wishers on Capitol Hill to kneel at her feet and sign her cast. So the ever-resourceful Democratic Party has come up with an alternative... [MORE]

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Posted by Robert J. Ambrogi on June 11, 2009


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Rodrigo González Fernández
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e-mail: rogofe47@mi.cl
Santiago- Chile
Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

Lawyer Tapped as First FOIA Ombudsman

Lawyer Tapped as First FOIA Ombudsman

Mnisbet200pixwidth An office created by Congress in 2007 to provide policy guidance and mediation services for Freedom of Information Act activities throughout the federal government finally has a director -- a lawyer with substantial experience in promoting open government. The National Archives and Records Administration announced that Miriam Nisbet has been named director of the Office of Government Information Services.

Since 2007, Nisbet has been in Paris, where she is director of the Information Society Division of the United Nations Educational Scientific and Cultural Organization. She oversees two major programs that support libraries and archives in developing countries and that promote new communication technologies for education, science and culture.

Formerly, Nisbet was legislative counsel at the American Library Association responsible for... [MORE]

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Posted by Robert J. Ambrogi on June 11, 2009


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www.calentamientoglobalchile.blogspot.com
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Oficina: Renato Sánchez 3586 of. 10
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e-mail: rogofe47@mi.cl
Santiago- Chile
Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

Wednesday, June 10, 2009

lobby: Lobbyists boost D.C. spending

Lobbyists boost D.C. spending

By Casey Ross
Globe Staff / June 9, 2009
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Despite the recession, Massachusetts companies and interest groups have sharply increased spending in Washington, D.C., to influence how federal officials distribute more than $1 trillion to revive the lagging economy.

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In the first three months of the year, local firms spent $14.4 million to lobby the US government, according to federal records, 21 percent more than in the first quarter of 2008. Also, the number of Massachusetts companies hiring lobbyists increased 14 percent this year, to 320.

"That spending is up this year is a telling reminder that lobbying is a very different kind of industry," said Sheila Krumholz, executive director of the Center for Responsive Politics, which monitors the influence of money in politics. "It may seem counterintuitive during an economic decline, but many companies feel it's a good way to maximize their chances at shaping legislation that will affect them."

Industry specialists gave several reasons for the increased spending on lobbying, including a change in presidential administration that brought new faces to the seats of power and a new bounty of government spending initiatives, most prominently the $787 billion stimulus package.

Companies and other parties that lobby the US government are required to disclose their activities quarterly to the US Senate. But the disclosure forms provide few details on the filer's interests, other than to indicate generally which areas of federal policy or certain proposed laws or rules they are lobbying on.

Still the forms show that some firms have nearly doubled their spending over last year, while others were compelled to hire lobbyists for the first time because of conditions in their sector.

First Wind Energy LLC, a Newton-based firm that runs wind farms nationwide, hired Washington lobbyists after the market for tax credits that finance its projects collapsed during the larger credit crisis last year, according to the records. First Wind spent $120,000 to get access to US lawmakers who were working on a proposal to revive the use of tax credits for renewable-energy projects.

"This is absolutely critical both to our company and to the growth of renewable energy across the country," said Carol Grant, vice president of external affairs for the company, which is seeking funding to build four wind farms in New England.

Grant said First Wind representatives met with lawmakers to discuss problems with the financial markets and ways to restore credit. The Obama administration is still developing guidelines for the energy incentives approved in the legislation.

The top spender in the first three months of the year was Waltham-based Raytheon, which reported its lobbying costs increased to $1.36 million, 24 percent higher than in the first quarter of 2008, according to disclosure forms filed with the US Senate. The firm reported lobbying numerous agencies, from the Department of Defense to the Federal Aviation Administration to the CIA, on defense and transportation matters, as well as on the economic stimulus bill.Continued...

A Raytheon spokesman said the company would not comment on its lobbying spending.

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Massachusetts Mutual Life Insurance Co. reported one of the largest increases in lobbying costs: $790,000 in the first quarter, 41 percent higher than the $560,000 it spent a year earlier. MassMutual indicated it lobbied lawmakers, the Department of Labor, the Federal Reserve, and other agencies on economic stabilization proposals and issues related to pension reform and taxation.

A spokesman declined to discuss the firm's lobbying activities. A financial services powerhouse, MassMutual did not apply for or receive any of the funds the US government set aside to revive the ailing sector.

Lobbying activity typically increases with the arrival of a new president, as the incoming administration launches an array of policy initiatives and spending programs.

About 60 Massachusetts entities, ranging from energy companies to local governments to universities, reported lobbying officials on the stimulus program, although it is difficult to get an accurate count because of the vagueness of the information on the disclosure forms.

Sensitive to concerns that lobbyists would influence the course of the stimulus package, President Obama issued an executive order requiring federal agencies to post online their contacts with lobbyists over the $787 billion plan. He also created a federal oversight board to monitor how the money is spent.

Other matters Massachusetts firms lobbied on include healthcare reform and regulations affecting drug companies, the $700 billion financial industry bailout, and energy and environmental issues.

Among other firms that increased lobbying activity were:

  • Sepracor Inc., a pharmaceutical company based in Marlborough, spent $1.3 million, up from $20,000 in the first quarter of 2008. The firm indicated it lobbied members of Congress on Medicare and Medicaid reimbursement, according to federal disclosure forms.

  • Sepracor officials did not return a call seeking comment. The company makes drugs for the treatment of allergies and asthma. In 2008, the federal agency that oversees Medicare cut the reimbursement rate for Xopenex, its main asthma medication.

  • State Street Corp. reported spending $210,000 on lobbyists, a 24 percent increase, according to Senate records. State Street said its records indicate its lobbying expenses were flat.

  • The firm reported lobbying members of Congress on international tax policies, economic recovery legislation, and banking regulations. A spokeswoman said the firm also lobbied lawmakers on rules relating to pensions and investment funds. The company has applied to return the $2 billion it received from the US Treasury last fall as part of the government's program to inject capital into the financial system.

  • Vertex Pharmaceuticals Inc. of Cambridge increased lobbying by $80,000, to $180,000, citing interest in legislation related to drug safety and hepatitis C.

  • Casey Ross can be reached at cross@globe.com.

    more information:
     
    http://www.boston.com/business/articles/2009/06/09/dc_sees_sharp_spike_in_lobbying_costs_by_mass_firms/?page=2
    Fuente:boston.com
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    Rodrigo González Fernández
    Diplomado en "Responsabilidad Social Empresarial" de la ONU
    Diplomado en "Gestión del Conocimiento" de la ONU
     
    www.consultajuridica.blogspot.com
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    Oficina: Renato Sánchez 3586 of. 10
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    e-mail: rogofe47@mi.cl
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    Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

    Saturday, June 06, 2009

    TOM PETERS

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    · Introduction to Architecture
    · Architecture Leads to Improved Service ... or Not
    · Exemplar from Tom: Planetree Alliance
    · More Tom: The Customer Comes Second
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    Tom Peters Times -- June 2009
    Introduction to Architecture

    Over the past months the Tom Peters Times has been illustrating the different elements of the Future Shape of the Winner model. We come now to architecture, which is the topic of this issue. Defined as the structure, orientation, and supporting systems of an organization, effective architecture enables people to connect, collaborate, share knowledge, allocate resources, and work productively. If the architecture is well-designed, it provides a framework within which the talent of the organization can execute its purpose in the most efficient way possible.

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    Architecture Leads to Improved Service ... or Not
    Architecture Leads to Improved Service ... or Not
    I've recently had the frustrating experience of supporting my elderly aunt whilst she was being treated for "severe mobilisation problems" in a big general hospital in Southern England. She was admitted when she was no longer able to get out of bed unaided. In this case, the medical treatment and nursing care provided by the UK's National Health Service were excellent. But the continuity of service was poor, so much so that after four weeks in hospital, my aunt came frighteningly close to being discharged with a broken hip that hadn't been detected!

    Connecting the different elements of patient care involved appeared to be no one person's responsibility. It seems that the only person who looks at things from the patient's point of view is the patient! (see Tom's recent U.S. healthcare-related rants) We might quickly become very critical of the people who deliver the customer service, but there is a bigger picture to consider. Institutions like the UK's Health Service are full of committed professionals who want to give their patients good service. Excellence is required, so these people must be placed in a context that sets them up for success. The organisation Architecture (structure, systems, processes) must make it easy for them to connect and collaborate with others in the customer value chain. The Performance dynamics (goals, rewards, incentives) must be balanced carefully to generate the desired behaviours and avoid unintended side effects.

    Organising service delivery along value streams is conventional business wisdom these days, with companies like Amazon delivering seamless, personalised service at very competitive costs. But it is one thing to set a company up from scratch to deliver such excellent service, and entirely another for mature organisations with ingrained attitudes and practices to do the same. Like many complex organisations with a wide array of professional specialities, the Health Service's Architecture organises people into functions and silos. Each function has its own targets and measures performance individually. The sense of being part of a customer service value chain seems to be low in management's priorities. Some individuals take that responsibility very seriously and work heroically to deliver service to the patient, but others seem to distance themselves from problems that are out of their immediate control.

    Setting departmental performance targets improves some aspects of the service to patients. However, the unintended consequence of over-focusing on these targets within a functionally based structure is to distract people away from the primary purpose of the whole organisation and patient (customer) care. Then situations such as my aunt's arise!

    What can leaders do if they are concerned their business architecture may be disrupting their customer service? First and foremost, it is vital to step back and take a holistic view of how service delivery fits with the organisation's other priorities, as people perceive them. The Architecture and Performance elements are incredibly powerful determinants of organisation culture, and often set up behaviour patterns, helpful or otherwise, which are incredibly hard to shift. Just listen to the squeals of opposition we're hearing now from banking circles at the very notion that their bonus culture has to change!

    Here are some suggestions for taking on these two powerful elements in your team:

    • Read Tom's XF50/Cross Functional 50 List for things you can do to counter the disruptive influence of a silo structure and mentality.

    • Collect and share feedback about customer experiences AND employee feedback about their experiences working for your business.

    • Show that this feedback is important to you and to your business.

    • Set up your own informal "customer experience group" to build relationships up and down your supply chain.

    For those who'd like to be more scientific about finding out where the most promising targets for improvement lie, take a look at TPC's Excellence Audit and Future Shape of the Winner model. By involving key players on your team, you can discover their ambitions and frustrations, and prioritize improvement activities that will engage their full-hearted contribution. See also our new Distance Learning package for those who want to incorporate FSW thinking into their own business or practice.

    Madeleine McGrath
    Managing Partner, UK
    Consultant, Facilitator

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    Exemplar from Tom: Planetree Alliance

    For a real-life example of a patient-centric healthcare vision, take a look at Tom's PowerPoint that showcases the Planetree Alliance. In one of the opening slides he describes the practice: "In the midst of ceaseless gnashing of teeth over 'healthcare issues,' the patient and frontline staff often get lost in the shuffle. Enter Planetree. While oceanic systemic solutions remain out of reach, Planetree provides a remarkable demonstration of what healthcare--with the patient at the center--can be all about."

    The subject of patient care stirred up quite a debate recently on tompeters.com, with Tom's Ways to Succeed #162, titled "Process > Outcome. Happy Staff, Happy Customers. Kindness Is Free! (Kindness SAVES $$$$.)" In this post, Tom reiterates the Planetree difference of understanding how patients feel about receiving healthcare. He concludes that
    (1) Process "beats" outcome in evaluating an "experience"--even one as apparently "outcome sensitive" as a hospital stay ...
    (2) Happy staff, happy customers. Want to "put the customer first"? Put the staff "more first"!
    (3) Quality is free--and then some.

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    More Tom: The Customer Comes Second

    For Tom Peters to state that the customer comes second seems like a contradiction, but see #2 above, where he claims that to put the customer first you must put the staff "more first." He introduced this notion with a PowerPoint presentation, The Customer Comes Second, and expounded on it with a blog post he called "Sorting Out Causes and Effects." Again, the heart of the matter is that "to put the marketplace customer first, I must put the person serving the customer 'more first.'" We think it warrants some repetition.

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    (C) 2009 tompeters!company


    Fuente:
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    Rodrigo González Fernández
    Diplomado en "Responsabilidad Social Empresarial" de la ONU
    Diplomado en "Gestión del Conocimiento" de la ONU
     
    www.consultajuridica.blogspot.com
    www.el-observatorio-politico.blogspot.com
    www.lobbyingchile.blogspot.com
    www.calentamientoglobalchile.blogspot.com
    www.respsoem.blogspot.com
    Oficina: Renato Sánchez 3586 of. 10
    Teléfono: OF .02- 2451113 y  8854223- CEL: 76850061
    e-mail: rogofe47@mi.cl
    Santiago- Chile
    Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile

    Wednesday, June 03, 2009

    Government Motors will still lobby government

    Government Motors will still lobby government

    By: Timothy P. Carney
    Examiner Columnist
    06/02/09 8:14 PM EDT

    The General Motors headquarters is seen with the moon in the background in Detroit, Sunday, May 31, 2009. (AP Photo/Carlos Osorio)

    UPDATE: Wednesday morning, 14 hours after this piece was posted online, a General Motors spokesman informed the Examiner that GM was canceling all of its contracts with outside lobbying firms. The company will maintain its in-house lobbying shop however. I will add further updates here throughout the day.

    General Motors will continue its multimillion-dollar lobbying operation in Washington, even after the federal government takes ownership of it. The automaker may even maintain its high-dollar lobbying contracts with some of the wealthiest and most influential K Street firms.

    "We believe we have an obligation to remain engaged at the federal and state levels," General Motors stated in an e-mail after President Barack Obama announced his plan for the federal takeover of the carmaker, "and to have our voice heard in the policymaking process."

    As a result, some of the jobs that the White House will save with this unprecedented nationalization could be on K Street in downtown D.C., rather than in Detroit.

    GM spent $13.1 million on lobbying in 2008. In the first quarter of this year, while surviving on federal bailout money, the company's lobbying tab was $2.8 million.

    Washington's most powerful lobbying firms are among the 14 firms the company employed as of the last filings. None of the firms would comment on whether it would continue to work for GM. An assistant to leading Republican strategist and lobbyist Charlie Black of BKSH & Associates said "Charlie doesn't know" what effect  GM's bankruptcy will have on the firm's contract with the automaker.

    Assuming GM continues its current lobbying effort, many of K Street's most storied lobbyists, such as Black, would in effect be working for taxpayer money. One such government contractor would be Stuart Eizenstat at the top-tier firm Covington & Burling, who served in the administrations and on the campaigns of every Democratic president from Lyndon B. Johnson to Bill Clinton. GM hired him and his firm 10 days after Obama's election.

    Ken Duberstein, Ronald Reagan's former White House chief of staff, is also on GM retainer, as is former Sen. Don Nickles, R-Okla., who served as the majority whip in the upper chamber.

    In addition to hiring these outside firms, General Motors operates its own in-house lobbying shop in a pricey office at 101 Constitution Ave. NW, across the street from the Capitol grounds. Under Obama's plan, taxpayers would in effect cover 60.8 percent of the cost of this operation. The lobbying office referred inquiries to GM's press office, which replied with two e-mails.
    One e-mail outlined its "obligation to remain engaged" and to participate in the policymaking process, citing health care, cap-and-trade, and foreign trade.

    When asked specifically whether GM would continue to retain outside lobbyists, a GM spokesman wrote back, "As with all aspects of our business, GM sometimes will use consultants with strong expertise on certain issues. The list of these consultants is public. The use of these consultants is constantly under review."

    By press time, the White House did not respond to two phone messages and an e-mail inquiring whether the president intended to restrict GM lobbying or spending on lobbying while the government owned the company.
    The awkwardness of GM, in effect, lobbying its owner, is one of the many conundrums created by the business-government partnerships initiated by President George W. Bush last fall.

    If Obama were to place lobbying restrictions on GM — limiting GM employees' and consultants' contacts with government officials — that would amount to restricting communication between the company's management and its shareholders. A related question: Will all discussions between administration officials and GM management continue to count as "lobbying contacts" covered under federal law? Elliot Berke, a government ethics lawyer in Washington, told me, "Nobody really knows what any of this means."

    Insurance giant AIG suspended its entire lobbying practice once the government bought a majority stake in it, terminating all contracts by Oct. 1.

    In the first three months of this year, GM lobbied on issues including its own bailout, the stimulus, climate change, transportation funding, air bag laws, fuel-efficiency requirements, prescription drugs, health care reform, cellulosic ethanol, hydrogen-powered cars, fuel cells and Mexican trucks, among others.

    GM is a member of the U.S. Climate Action Partnership, a coalition that lobbies Washington for cap-and-trade restrictions on greenhouse gas emissions, as is Chrysler, a USCAP spokesman confirmed Tuesday afternoon. AIG, on the other hand, withdrew from the coalition upon its bailout.

    Trying to be a business and a de facto government agency simultaneously won't be easy, and the problem of lobbying shows why.



    Fuente:
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    CONSULTEN, OPINEN , ESCRIBAN .
    Saludos
    Rodrigo González Fernández
    Diplomado en "Responsabilidad Social Empresarial" de la ONU
    Diplomado en "Gestión del Conocimiento" de la ONU
     
    www.consultajuridica.blogspot.com
    www.el-observatorio-politico.blogspot.com
    www.lobbyingchile.blogspot.com
    www.calentamientoglobalchile.blogspot.com
    www.respsoem.blogspot.com
    Oficina: Renato Sánchez 3586 of. 10
    Teléfono: OF .02- 2451113 y  8854223- CEL: 76850061
    e-mail: rogofe47@mi.cl
    Santiago- Chile
    Soliciten nuestros cursos de capacitación  y consultoría en LIDERAZGO -  GESTION DEL CONOCIMIENTO - RESPONSABILIDAD SOCIAL EMPRESARIAL – LOBBY – ENERGIAS RENOVABLES   ,  asesorías a nivel nacional e  internacional y están disponibles  para OTEC Y OTIC en Chile